Four short blocks

Before the first payout, Pacificspins Casino confirms who you are

Every licensed operator must confirm who plays, and our team here works through your documents in around 52 hours.

Start my verification

Licensed operatorOGL/2009/4785/347 issued by Gaming Control Board Curaçao

Quick overview

Your verification, at a glance

You will have the whole check in six lines, with contacts and timing in one place.

Who checks

Pacificspins Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2009/4785/347

How long

Around 52 hours

Required

At the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Four stages

Getting through the check in one go

You will know what each upload needs, so the team can approve it without a second request.

Photographing your ID page

At the identity step, photograph the photo page flat in daylight, with all four corners inside the frame and no glare across the text. A passport or driving licence both work.

Fresh letter, no old statements

For the address check, use a dated letter or statement showing your full name and home address. Anything older than the usual three-month window is likely to be sent back.

Masking your card number

Next, show that the card or wallet is yours: cover the middle digits, leave the name and last four visible. A screenshot of the wallet profile page is fine.

How long will it take?

Then sit back: our team compares each file and replies by e-mail, usually well inside the 52-hour mark. Nothing else is needed from you unless a photo is unclear.

Faster approval

Which papers does the casino actually look at?

Pacificspins Casino asks only for the three items its Curaçao licence requires, nothing extra for its own curiosity.

Proof of identity

ConfirmsYour name and date of birth

Copy showsPhoto page, unedited, all corners visible

Proof of address

ConfirmsWhere you actually live

Copy showsFull name, full address, recent date

Payment method confirmation

ConfirmsThe account or card is yours

Copy showsYour name and last four digits

Know what comes next

Moments that bring the identity check

Within a minute you will recognise the four moments that bring a document request, and why each arrives.

Clarity on large sums

When a deposit or withdrawal sits far above your usual pattern, the casino asks for identity papers and a source-of-funds document before it moves.

Why now, not at sign-up?

At your first withdrawal, the licence requires the casino to confirm who you are, so identity, address and payment papers are checked before any money leaves.

When your age needs proof

Whenever the record leaves any doubt that you are 18 or older, a photo of your identity document settles the question in one look.

Details that disagree

On the day your address or date of birth differs from the paper you sent, the check waits for a matching document.

Why ask about your own money?

Since the Gaming Control Board Curaçao granted licence OGL/2009/4785/347 to Pacificspins Casino N.V., the operator must be able to explain where player money comes from. On any given day that request is routine paperwork asked of many players, never an accusation.

Some of the following may be requested, depending on how the money reached the casino.

Recent bank statements
Payslips from your employer
A tax notice or assessment
Proof of a property sale
An inheritance or gift letter

Your paper has been returned

Swap it for a newer bill. When a bill is many months old, it no longer shows where you live now, so the check cannot use it. Order a fresh copy from your provider Save the newest bill from your account page

Photo, not a screenshot. When a screenshot reaches the desk, the edges and fine print are too soft to read, so it is sent back. Photograph the paper itself in daylight Hold the phone steady over the page

Old address, new account. Once your paper carries a name or address other than your account details, the check waits until the two agree. Update the profile before sending papers Send proof of the new address too

At withdrawal time

Read these before your first payout

The moment a check request lands in your inbox, these answers cover the obvious worries first.

Do my papers expire and need sending again?+

No, papers already on file stay there and are not requested twice for no reason. Later, a new home address or a replacement card can bring a fresh request, because the file has to match your details. That sort of update takes a few minutes.

Is a phone photo of my passport accepted?+

Yes, a phone shot of your passport is fine, provided the photo is sharp and the whole page is visible. At the moment you capture it, steady the handset on a table to avoid blur. Then upload the image from the same device and the review starts.

What makes the casino ask about where my money came from?+

A source of funds question is routine work under the license, not a sign anything is wrong. Once a payout reaches review, the team may ask how the money in your account was earned or saved. A short, honest reply closes it.

By what point must my account be verified?+

Under the license, verification must be complete before your first withdrawal leaves, and it can be asked for sooner. From the moment you register or make that first deposit, the casino may request the papers. Starting early keeps the payout queue short.

What if my name changed after I signed up?+

Tell the team early, because the name on the account has to match the identity paper you send. Once the change is registered, a message to [email protected] with the paper that shows it updates the file. Payouts then clear without a hold.

What license number does Pacificspins Casino hold, and who issued it?+

The Gaming Control Board Curaçao licenses this site under number OGL/2009/4785/347. Operating since 2009, Pacificspins Casino N.V. holds that permission and answers to the board for how it runs. Those details sit behind every check the team carries out.